As defined in the EU’s basic data protection regulations, Chronoverse is responsible for the processing of your personal data. Chronoverse is responsible for all your data processed through the website www.chronoverse.nl, including data passed on by partners, as long as it complies with the requirements of data protection legislation. This data protection information describes the processing of your data by Chronoverse.
Who is responsible for data protection?
When does Chronoverse collect and process personal data?
Chronoverse collects and processes your personal data in the following cases:
- When you contact us directly, for example, through our website, at the head office, or if you are interested in our products and services or have questions.
- When you purchase products from us.
- When you register for one of our events.
- When you request information regarding our products and services.
- When you respond to our direct marketing activities, such as filling out a response card or providing your data online on one of our websites (Chronoverse.nl).
- When you send us your jewelry or watch for maintenance and repair work.
- When other affiliated entities and/or our business partners provide data about you in a manner permitted by law.
Please help us keep your data up-to-date by informing us of changes in your personal data, especially your contact details.
What data about you can be collected?
The following categories of personal data can be collected through the various services and contact channels described in this document:
- Contact Information: Name, address, phone number, and email address.
- Interests: Information you have provided regarding topics of interest to you, such as brands you are interested in, hobbies, other personal preferences, and interests.
- Other personal data: Information you have provided regarding your date of birth, education, household size, or occupation.
- Data related to your online account: Account details related to customer and potential customer portals, and/or payment details you have provided (such as your credit card number).
- Website and communication usage: Information about how you use the website and whether you open or forward messages from us, including data collected through cookies and other tracking technologies. More information can be found in the Chronoverse Cookie Policy.
- Transaction and interaction data: Information about product and service purchases, interactions with Chronoverse, and customer service (your requests and complaints).
- Use of Chronoverse apps: Information about your use of Chronoverse apps on your mobile device.
What is the purpose of processing your data?
The data collected in the context of entering into an agreement or providing services is processed for the following purposes:
Chronoverse collects, processes, and uses personal data in the context of sales processes or maintenance and/or repair work. The following data categories are processed in these activities:
- Contact details (last name, first name, address, email address, etc.).
- Account details (Chronoverse.nl, bank details, etc.).
Chronoverse uses your personal data for contract management (such as ordering jewelry, submitting repair requests, or handling a request you submitted, such as a quote request or a trade-in request). Regarding all aspects of contract management or resolving an issue, we will contact you without separate consent, such as in writing, by phone, via SMS, or email, depending on the contact details you have provided.
We may also contact you, in carefully considered cases, for promotional communication (such as sending a letter to notify the end of the warranty period or offering to check your watch) if and to the extent required by data protection legislation and if and to the extent, in order to fully respect your right to object, you have not objected to the use of your data for written communication.
Chronoverse also processes your personal data to optimize your experience with Chronoverse customer service.
If you have separately consented to the further use of your personal data, your personal data may be used in accordance with the situations described in the consent, for example, for promotional purposes (selected offers of products and services).
If you have given consent for promotional communication, Chronoverse collects and processes the relevant data, including:
- Contact information such as name, address, email address, phone number.
- Additional personal data/preferences such as interests and hobbies.
- Status of your consent statement under data protection legislation and selected and/or preferred communication channel.
- Identification details, such as customer number, contract number.
- Customer history, such as data on the purchase of jewelry or watches, including model, configurations, purchase date, order date, delivery date, sale price, and any discounts.
- Participation in events.
- History of questions and complaints to Chronoverse.
- Data about apps/websites/social media; if you have signed up or logged in, your account details, for example, on Chronoverse.nl.
Chronoverse uses the data related to sales and customer service collected in this manner to: - Determine which information and offers are likely to be of interest to you.
- Contact you within the context of this information and these offers.
- Send promotional communication (such as product launches or event invitations) in accordance with your consent statement under data protection legislation.
A profile may contain the following data, if available, specified by you: - Contact information (such as name, address, email address).
- Additional personal data/preferences (such as favorite brands, hobbies).
- Identification details (such as customer number, contract number).
- Customer history (such as receipt of offers, data on the purchase of jewelry or watches).
- Data about apps/websites/social media.
Data processing for marketing purposes always takes place in the Netherlands.
Chronoverse will also process personal data when required by law.
Collected data is also processed for the purpose of ensuring the operation of our IT systems. Ensuring operation includes the following activities:
- Creating backups and restoring data processed in IT systems.
- Registering and monitoring transactions to verify the proper functioning of IT systems.
- Detecting and protecting against unauthorized access to personal data.
- Incident and problem management to resolve disruptions in IT systems.
Chronoverse is subject to several legal obligations. To comply with these obligations, we process your data to the extent required and, if necessary, provide it to the relevant authorities.
We also process your data in the event of a legal dispute, if such a legal dispute makes data processing necessary.
Data transfer to selected third parties
Data may be transferred to the following companies, among others, if and to the extent that the requirements of data protection legislation are met:
- To carefully selected and vetted service providers and business partners with whom we collaborate to provide you with products and services. This may include watch and jewelry suppliers and partners with whom we jointly organize events. At Chronoverse, we do this exclusively under the strict conditions of data processing for or based on your explicit consent.
- In the event of the sale of a business unit or various business units of Chronoverse to a buyer to whom we transfer our rights in accordance with all agreements existing between us.
- To other third parties, such as government authorities, to the extent required by law.
How do we protect your personal data?
We employ various security measures, such as encryption and authentication tools. All our online platforms use secure (SSL) connections. In accordance with current technology standards, we aim to protect the security, integrity, and availability of your data.
We cannot guarantee 100% protection against unauthorized access in the case of data
transfer via the internet or a website. However, we and our service providers and business partners do everything in our power to protect your personal data in accordance with applicable data protection regulations. This includes physical, electronic, and process-oriented security measures in line with current technology standards. Some of the measures we use include:
- Strict criteria for permission to access your data in accordance with the principle of ‘need to know’ (limiting access to as few people as possible) and only for specified purposes.
- Transfer of collected data only in encrypted form over a secure connection.
- Storage of confidential data, such as credit card information, only in encrypted form over a secure connection.
- Firewall protection of IT systems to guard against unauthorized access, such as by hackers.
- Ongoing monitoring of access to IT systems to detect and prevent misuse of personal data.
If you have received a password from us or have created a password yourself to access certain sections of our website or other portals, apps, or services, you are responsible for keeping this password confidential and complying with all other security procedures we point out. We strongly urge you not to share your password with anyone else.
How long do we retain your data?
In accordance with Article 17 of the EU’s basic data protection regulations, we retain your data for as long as necessary for the respective purposes for which we process your data.
Data collected from you for customer service and marketing purposes may be retained for 3 to 10 years unless you request that this data be deleted and there is no contractual or legal obligation for retention that would prevent this request for deletion.
Data collected from you regarding purchases and/or repairs/maintenance will be retained for a minimum of 7 years.
Please contact us regarding your rights related to personal data protection and your right to file complaints with data protection authorities.
If you have questions regarding the use of your personal data by us, you can contact us at privacy@Chronoverse.nl.
As the data subject in the processing of your data, you are entitled to exercise certain rights with respect to us under the EU’s basic data protection regulations and other relevant data protection legislation. The following section explains your rights as defined in the EU’s basic data protection regulations. Depending on the type and scope of your request, we may ask you to submit your request in writing.
Rights of data subjects
Under the EU’s basic data protection regulations, you, as the data subject, have the following rights with respect to Chronoverse:
- Right to information (Article 15 of the EU’s basic data protection regulations): You can request information about all your data that we store at any time. This information includes, among other things, the data categories we process, the purposes of processing, the origin of the data if we did not receive it directly from you, and, if applicable, the recipients to whom we have sent the data. You can receive a copy of your data from us free of charge. If you are interested in additional copies, we reserve the right to charge for them.
- Right to rectification (Article 16 of the EU’s basic data protection regulations): You can ask us to correct your data. We will take the necessary measures to keep the data we continuously process from you accurate, complete, and up to date based on the most recent information we have.
- Right to erasure (Article 17 of the EU’s basic data protection regulations): You can ask us to delete your data, provided that legal requirements are met. In accordance with Article 17 of the EU’s basic data protection regulations, this may be the case if:
- The data are no longer needed for the purposes for which they were collected or otherwise processed.
- You withdraw your consent, which forms the basis for data processing, and there is no other legal basis for processing.
- You object to data processing, and there are no legitimate reasons for processing, or you object to data processing for direct marketing purposes.
- The data have been unlawfully processed.
- Processing is not necessary.
- To ensure compliance with a legal obligation that requires us to process your data.
- To assert, exercise, or defend legal claims.
- Right to restriction of processing (Article 18 of the EU’s basic data protection regulations): You can ask us to restrict the processing of your data if you dispute the accuracy of the data and this needs to be verified, if the processing is unlawful but you do not want the data to be deleted and instead request a restriction of use, if we no longer need your data but you need it to assert, exercise, or defend legal claims, or if you have objected to the processing while it has not yet been determined whether our legitimate grounds outweigh your reasons.
- Right to data portability (Article 20 of the EU’s basic data protection regulations): Upon your request, if technically possible, we will transfer your data to another responsible entity. However, this right applies only if data processing is based on your consent or is required to fulfill a contract. Instead of requesting a copy of your data, you can ask us to send the data directly to another responsible entity.
- Right to object (Article 21 of the EU’s basic data protection regulations): You can object to the processing of your data at any time for reasons arising from your particular situation, provided that data processing is based on your consent or our legitimate interest or that of a third party. In such cases, we will no longer process your data. The latter does not apply if we can demonstrate compelling, legitimate reasons for processing that outweigh your interests, or if we need your data to assert, exercise, or defend legal claims.
Time limits for compliance with data subjects’ rights
We do our best to respond to requests within 30 days. However, this time limit may be extended for reasons related to the specific rights of data subjects or the complexity of the request.
Limitations on providing information about data subjects’ rights
In certain situations, we may be legally required to refrain from providing information about your data. If we must refuse your request for information in such a case, we will inform you of the reasons for this.
Complaints to supervisory authorities
Chronoverse takes your concerns and rights very seriously. However, if you believe that we have not adequately addressed your complaints or concerns, you have the right to file a complaint with the responsible data protection authorities.